Professional Experience

SRE Manager / Software Quality & Reliability

Fortive / ServiceChannel | 2024 – 2025

- Led and managed an 8-person Site Reliability Engineering (SRE) team supporting a large-scale SaaS platform

- Owned quality, reliability, and release readiness for systems supporting ~50,000 customer locations

- Led incident response as incident commander, directing triage, investigation, and root cause analysis for customer-impacting outages

- Defined and validated 40–80 critical user workflows using synthetic testing to detect silent failures and performance degradation

- Blocked releases when instability or elevated risk was identified, enforcing change windows and freeze periods

- Worked hands-on across UI, API, and database layers to validate fixes and prevent regressions

QA Engineer / Quality Advocate

Nomad Health | 2022 – 2023

- Owned quality validation for critical, revenue-impacting workflows including nurse credentialing and resume packet generation

- Led testing of complex UI, API, and backend integrations aggregating data into customer-facing documents- Acted as QA subject-matter expert for stop-the-line features central to business operations

- Defined API validation standards and administered the Postman QA test repository supporting CI execution

- Identified data accuracy issues with direct business impact, preventing incorrect submissions and lost revenue

QA Engineer -> Senior Software Development Engineer in Test (SDET)

Salesforce / Desk.com | 2013 – 2019

- Delivered manual and automated testing for CRM, platform, billing, and integration features under high release velocity

- Built, maintained, and repaired large-scale UI and API automation suites, reducing flakiness and improving signal quality

- Tested a high-risk API rewrite running in parallel with legacy systems during rollout of a new agent interface

- Used Jenkins to provision environments, execute automated tests, and support deployment workflows

- Served as a trusted quality gate, blocking releases when stability or correctness was at risk

Systems Technologist → Manager of Systems Operations

Commerce Technology Solutions / CreateThe Group | 2008 – 2013

- Owned system-level quality for a SaaS CMS platform supporting ~30 high-traffic e-commerce sites

- Performed end-to-end validation across UI, application, and database layers prior to release

- Served as primary DBA validating schema changes, stored procedures, performance, and data integrity

- Designed and tested failover-capable database architectures to ensure uptime and data safety

- Acted as final quality gate for production changes in a 24×7 on-call environment

Education & Certifications

- High School Diploma — Walt Whitman High School (1989)

- Technical School Diploma — Data Processing (1989)

- ISTQB Certified Tester – Foundation Level (In Progress)

Coding

Proficient in Typescript, JavaScript, and building clean, efficient code.

Testing

Testing software code and applications with a focus on accuracy and reliability.

Experienced with remote team collaboration with tools like Figma, GitHub, Slack, and Teams.

Collaboration